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HIGH QUALITY PRINTS • COLLABORATIVE APPAREL • ENAMEL PINS • PATCHES • BASED IN ATX

FAQS

How long does shipping take?

Orders are processed Monday-Friday, excluding major holidays, and are usually shipped within 2 business days. We will e-mail you a shipment notification once your order ships that has a tracking number and estimated delivery date.

Paying for expedited shipping does not move your order to the top of our list.  It will be printed and shipped in the order it came in.  If you need something for a special date - Email Us so we can get our eyes on your order and deadline.  No promises but we will try.

What is the Local Pick Up option? 

If you live in Austin, TX you can pick up your online order at our HQ. You will get an email confirmation of your purchase. You will then get another email once your order is ready to pick up at 413 Tillery St, Austin TX, 78702.

Lost or Stolen Orders: 

Mindzai not responsible for lost or stolen shipments. It is your responsibility to track and receive your orders. If a package is lost or assumed stolen, contact your shipping provider to open a claim. If your shipping provider specifies that your package is lost, contact us with your order and tracking number and we will do our best to help.  Please check with your neighbors, leasing office, or delivery person before you panic.


I tried placing an order but it didn’t go through and it’s showing up on my credit card statement as being charged.

This is a temporary hold on your credit card placed by YOUR bank/credit card company. They typically will remove the hold in 3-5 business days. Your order did not go thru and your card was not charged or processed. We suggest you contact your credit card company immediately to get the hold released quicker. This is out of our control.

Can I cancel my order? 

Yes. If your order has not shipped yet, we can issue you a refund. We offer easy returns if your apparel has already shipped. You can contact us at merch@mindzai.net as soon as possible and we will do our best to help you out.


Can I add or remove items from my order?

Technically no. You can email us at apparel@mindzai.net and we will do our best to modify your order. No promises!

What if I need to change my address?

Again, email us as soon as possible and we will see what we can do to help you.

Why didn't my discount code work?

Please make sure you entered it correctly. If it still doesn't work, it may have expired.  You can always email us to double check.

What if an item in my order is damaged or defective?

If you receive a damaged or defective item, e-mail merch@mindzai.net with a photo and your order number and we’ll take care of you.

Will I be charged tax?

We are required to collect sales tax for the state of Texas.

Are duties and taxes included with international orders?

Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs